Terms & Conditions

By booking onto an event, you have confirmed that:

  • Your manager has given permission for you to attend the event
  • You will complete an online evaluation, pre- and post-training and a further follow up of the impact of training on practice.
  • You work in, or on behalf of, the London Borough of Sutton and/or are a member of the Sutton safeguarding partnership (Adults or Children).

Cancellations and non-attendance - As demand for courses is high and some applications may be unsuccessful, early cancellation is important in order that the place can be offered to another participant. You are able to cancel your own place up to 2 working days before the course by logging into cancellation instructions.

If you wish to cancel your place less than 2 working days before the date of the course you must email us at childrenstraining@sutton.gov.uk or adultstraining@sutton.gov.uk.

Failure to cancel an event within 2 working days and non-attendance will incur a £75 fee for full day courses or £50 for half day courses. Please consider a substitution for your place as we are able to action this free of charge.

Access to register to future courses could be restricted if there are repeat cancellations or non attendance, as above.

Certificates - will only be issued for attendance of the full course. Certificates will only be released on completion of an evaluation form. Delegates should ensure they can attend the whole session and after the training should login to their account to complete the online evaluation and then be able to download their certificate of attendance.

Late arrivals - Participants turning up late for training events may be turned away, at the discretion of the trainer. Delegates who are denied entry by the training due to their late arrival will be treated as non-attendance as per the above.

Data Protection - We are required to inform individuals about the information we hold about them, see Privacy Policy. LBS records names, roles and contact details on a computerised database for the purposes of distributing the training brochure and to support the training records held by agencies. In addition, course evaluations and application details are held on an electronic database. Anonymised records will be used for the purpose of performance management. 

Training Charges - Prior to booking on to a training event, applicants are responsible for ensuring that they are aware of the charging and cancellation policy. Applicants must always follow their own agency processes when booking on to training events and are responsible for ensuring that line manager approval has been obtained.