Terms & Conditions


By booking onto an event, you have confirmed that:

  • If attending courses not provided by Cognus, I am in contact or work with, or have other responsibilities for vulnerable children and adults in the London Borough of Sutton
  • You will complete an online evaluation feedback form after attending a learning event  

Cancellations and non-attendance - As demand for courses is high and some applications may be unsuccessful, early cancellation is important in order that the place can be offered to another participant. You are able to cancel your own place up to 2 working days before the course by logging into cancellation instructions.

If you wish to cancel your place less than 2 working days before the date of the course you must email us at childrenstraining@sutton.gov.uk or adultstraining@sutton.gov.uk.

Failure to cancel an event within 2 working days and non-attendance will incur a £75 fee for full day courses or £50 for half day courses. Please consider a substitution for your place as we are able to action this free of charge.

Access to register to future courses could be restricted if there are repeat cancellations or non attendance, as above.

Late bookings   Late applications may be accepted - please contact childrenstraining@sutton.gov.uk or adultstraining@sutton.gov.uk. Booking a course place prior to attendance is essential in order for us to prepare and send out zoom links, and to prepare the attendance list prior to an event.  

Certificates - will only be issued for attendance of the full course. Certificates will only be released on completion of an evaluation form. Delegates should ensure they can attend the whole session and after the training should login to their account to complete the online evaluation and then be able to download their certificate of attendance.

Late arrivals - Participants turning up late for training events may be turned away, at the discretion of the trainer. Delegates who are denied entry by the training due to their late arrival will be treated as non-attendance as per the above.

Data Protection - We are required to inform individuals about the information we hold about them, see Privacy Policy. LBS records names, roles and contact details on a computerised database for the purposes of distributing the training brochure and to support the training records held by agencies. In addition, course evaluations and application details are held on an electronic database. Anonymised records will be used for the purpose of performance management. 

Training Charges - Prior to booking on to a training event, applicants are responsible for ensuring that they are aware of the charging and cancellation policy. Applicants must always follow their own agency processes when booking on to training events and are responsible for ensuring that line manager approval has been obtained.





All of the courses that form part of the Sutton Continuing Professional Development Programme 2019/20 can be found on Cognus dedicated page - our Sutton Schools Website at: https://suttontraining.event-booking.org/


To have the best chance of securing a place on a course, schools are strongly encouraged to submit their applications as soon as possible. Applications via the website will be accepted up to 14 days. Late applications may be accepted - please contact cpdadmin@cognus.org.uk or call the Cognus CPD Team on 020 8323 0450. Booking a course place prior to attendance is essential in order for us to prepare sufficient training materials and to make appropriate venue booking and catering arrangements.

Booking will only be deemed to be confirmed when payment is made. Courses must be paid for in advance of attendance.


  • Evaluation of Courses


Every effort is made to ensure the quality of our training courses, including content, presenters and materials. For all courses, participants will be given the opportunity to evaluate the quality of the course by completing an online Evaluation Questionnaire. To help both course participants and the School Workforce Development Team judge the impact of training on school improvement, our evaluation procedures focus not only on the quality of the training but also the contribution it makes to ongoing school improvement. Course evaluations will be seen by the Director and Tutors of the course and the Cognus Educational Professional Development Adviser who has responsibility for CPD.


Cancelation by you

  • All cancellations received less than one calendar month before the event/course start date will be charged at full cost unless the place is taken by another colleague. This must be agreed by the event/course organiser and the replacement's details should be sent through in advance.

Between one and two calendar months a 50% refund will be paid OR an alternative attendee will be accepted on to the course. If two calendar months’ notice is given to cancel a course then a full refund will be provided OR a credit can be provided to book on to another course in the future.

  • Courses may occasionally be cancelled when the minimum number of applications required have not been received. We will give three weeks’ notice of any such cancellation via email to everyone who has submitted an application for a place on that course.


Cancellations that are advised to the CPD Team less than one calendar month before the course date will result in the school still incurring the full charge.

Cancellation of courses by us

We make every effort to deliver on every course we have attendance confirmed for. In some cases, eg. Where a minimum number of applications required have not been received. We will give a minimum of two weeks’ notice via email to everyone who has submitted an application for a place on that course. Where course cancellations occur due to tutor illness or if another exceptional, unforeseen problem arises. We will give as much notice as we can of any such cancellation. In such cases we will either offer an alternative date or if not possible a full refund for that course.


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