ZReducing Parental Conflict: The role of Supervisors and Managers

Target Group / Level

This training is targeted to Managers and Supervisors of practitioners within Group Level 2 (in regular contact with children, young people and/or parent/carer) or Level 3 (predominantly working with children) as set out in the Safeguarding Competency framework in London Safeguarding Children Procedures. NHS Inter-Collegiate Standards 2 and 3 for health professionals 

Course Overview / Aim

This module is the 4th and final module in the Reducing Parental Conflict programme and highlights how to support frontline practitioners to engage with parents in addressing destructive conflict with a view to improving outcomes for children. It focuses on the skills practice of managing team members faced with parental conflict conversations to develop their skills and confidence levels, empowering managers to practically support their team members to  consistently develop and subsequently apply their learning.

Participants must have completed the 1 day Reducing Parental Conflict: Recognising and working with parents in conflict course before attending this course.

Learning Outcomes

By the end of this half-day, skills-based workshop, participants will be able to: 

• Support members of staff through the handling of parental conflict situations
• Recognise the importance of maintaining a focus on reducing parental conflict
• Apply the evidence-base to day to day interactions with parents
• Utilise the tools from the toolkit to support frontline practitioners to work with parents in conflict
• Use questioning to probe for further details where necessary
• Handle supervisory discussions involving parental conflict cases
• Advise staff members on the appropriate course of action appropriate to the situation