Working with Conflict and Hostility 22/23

Date & Time:

Monday 12 September 2022 (09:30 - 12:30)





Group Level 2 (regular contact with children, young people and/or parent/carer) or Level 3
(predominantly working with children) or above (including strategic leads) as set out in the
Safeguarding Competency framework in London Safeguarding CP Procedures. NHS Inter-Collegiate
Standards 2 and above for health professionals.

Adult Social Care staff within the London Borough of Sutton.
Staff Groups A, B, C, D, E and F as per the Bournemouth University National Mental Capacity Act
Competency Framework. 
Level 2 staff and above (ref: NHS Intercollegiate document 2018 - Adult Safeguarding: Roles and
Competencies For Healthcare Staff): All practitioners who have regular contact with patients, their
families or carers, or the public.


This course is designed to enable professionals to work effectively with conflict and hostile families and
know how to mobilise the partnership in the event of an escalation of threats and violence towards
professionals. It considers the dynamic between professionals, parents and the wider relationships
with family members by exploring issues of power and control, and other deep rooted psychological
factors. It provides effective approaches to conflict management, and strategies for working confidently
with these families on a multi-agency basis.


By the end of the course, participants will be able to:

 Understand that the safety and welfare of the child or children is paramount and the importance of
taking the voice of the child into account in all stages of the CP process;
 Describe how to engage with individuals to lessen the likelihood of resistance or aggression;
 Recognise signs of disguised compliance, coercive control and other strategies used to deter
professionals, and its implications for risk assessment;
 Use messages from serious case reviews to inform their professional practice;
 Examine their own and other professional's responses to conflict or hostility and the impact on the
worker and professional networks;
 Describe what leads some individuals to be reluctant, resistant and hostile towards intervention by
 Employ effective responses in engaging with this group of individuals which take into account the
principles of anti-discriminatory practice;
 Understand conflict theory and how the use of power is exercised in the professional relationship;
 Develop strategies to ensure that they implement safe working practices by clearly assessing any
risks to personal safety;
 Use supervision and support effectively to identify and manage cases where individuals display
these characteristics; and
 To recognise the importance of record keeping and the impact if records are used within a legal

Places Available:


Further Information:


Carla Thomas - Refocus on Practice

Venue Details: