Working with Resistant and Hostile Families

Date & Time:

Monday 7 October 2019 (09:30 - 16:30)

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Sutton Civic Offices, G2, St Nicholas Way, Sutton, SM1 1EA


Target Group / Level

Group Level 2 (regular contact with children, young people and/or parent/carer) or Level 3 (predominately working with children) or above (including strategic leads) as set out in the Safeguarding Competency framework in London Safeguarding Child Procedures. NHS Inter-Collegiate Standards 2 and above for health professionals.

Course Overview / Aim

This course is designed to enable professionals to work effectively with resistant and hostile families and know how to mobilise the partnership in the event of an escalation of threats and violence towards professionals. It considers the dynamic between professionals, parents and the wider relationships with family members by exploring issues of power and control, and other deep rooted psychological factors. It provides effective approaches to conflict management, and strategies for working confidently with these families on a multi-agency basis.

Learning Outcomes

By the end of the course, participants will be able to:

  • Understand that the safety and welfare of the child or children is paramount and the importance of taking the voice of the child into account in all stages of the CP process
  • Describe how to engage with families to lessen the likelihood of resistance or aggression
  • Recognise signs of disguised compliance, coercive control and other strategies used to deter professionals, and its implications for risk assessment
  • Use messages from serious case reviews to inform their professional practice
  • Examine their own and other professional's responses to resistant or hostile families and the impact on the worker and professional networks
  • Describe a model for the assessment of parental motivation and capacity to change
  • Describe what leads some families to be reluctant, resistant and hostile towards intervention by agencies
  • Employ effective responses in engaging with this group of families which take into account the principles of anti-discriminatory practice
  • Understand conflict theory and how the use of power is exercised in the professional relationship
  • Develop strategies to ensure that they implement safe working practices by clearly assessing any risks to personal safety
  • Use supervision and support effectively to identify and manage cases where parents display these characteristics
  • Develop action plans to work more effectively with families who are aggressive, resistant or reluctant to engage Families Who Resist Change
  • To recognise the importance of record keeping and the impact if records are used within a legal process.
Sector LimitAvailable
AdopterNo Limit
Education - CognusNo Limit
Education - Early YearsNo Limit
Education - OtherNo Limit
Education - Schools/CollegesNo Limit
Foster CarerNo Limit
HousingNo Limit
LBS Adults/Childrens - All Age DisabilitesNo Limit
LBS Housing and RegenerationNo Limit
LBS OtherNo Limit
LBS People Adults - Admiral Nurses0
LBS People Adults - Carshalton Locality0
LBS People Adults - Clinical Health0
LBS People Adults - Heads of Service0
LBS People Adults - Hospital Pathway0
LBS People Adults - Learning Disabilities0
LBS People Adults - Other0
LBS People Adults - START0
LBS People Adults - Sutton and Cheam Locality0
LBS People Adults - Transitions0
LBS People Adults - Wallington Locality0
LBS People Children's - Adoption and PermanenceNo Limit
LBS People Children's - Blue LocalityNo Limit
LBS People Children's - Children with DisabilitiesNo Limit
LBS People Children's - CourtNo Limit
LBS People Children's - Director / Assistant DirectorNo Limit
LBS People Children's - Early HelpNo Limit
LBS People Children's - FosteringNo Limit
LBS People Children's - Green LocalityNo Limit
LBS People Children's - Heads of ServiceNo Limit
LBS People Children's - Integrated Childrens ServicesNo Limit
LBS People Children's - Leaving Care TeamNo Limit
LBS People Children's - Looked After ChildrenNo Limit
LBS People Children's - MASHNo Limit
LBS People Children's - OtherNo Limit
LBS People Children's - PlacementsNo Limit
LBS People Children's - QANo Limit
LBS People Children's - RASNo Limit
LBS People Children's - Red LocalityNo Limit
LBS People Children's - Sutton Inclusion & SupportNo Limit
LBS People Children's - Targeted Youth SupportNo Limit
LBS People Children's - Youth Offending TeamNo Limit
NHS - Clinical Commissioning Group0
NHS - Community Services0
NHS - Hospital0
NHS - Other0
PoliceNo Limit
Private - Domiciliary Care0
Private - Nursing Home0
Private - Other0
Private - Residential Home0
RBK Shared ServiceNo Limit
Supported LivingNo Limit
Sutton Housing Partnership0


Booking has now closed for this event.

Further Information:


Carla Thomas, Refocus on Practice

Venue Details:

Sutton Civic Offices, G2, St Nicholas Way, Sutton, SM1 1EA

(020 8770 5000)